Black horse of banking borkage revisits Lloyds

Lloyds Banking Group – which includes Halifax and Bank of Scotland among its stable of financial operators – is back up and running after online and mobile banking services took a tumble earlier today.

Customers started reporting problems at around 9am UTC on Monday after being unable to log into their accounts via website or phone app.

A notice on the Lloyds Bank website said: "We know some customers are having issues with Internet and/or Mobile Banking. We're sorry for this. We're working to get it back to normal soon."

Similar messages were posted on the Halifax and Bank of Scotland websites.

A message on Lloyds Bank's Twitter feed this afternoon read:

We know some of our customers are having intermittent issues logging onto Internet banking at the moment. We're sorry about this and working to have it back to normal soon.

— Lloyds Bank (@LloydsBank) July 19, 2021

But according to some replies, the issues were not intermittent with people complaining that they were unable to contact the company either online or by phone.

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One customer wrote:

I can't launch the mobile app & it is impossible to get through on the phone. I was on hold for 20 minutes before giving up. Unacceptable service levels.

— Hilary Hendy🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@hilaryhendy) July 19, 2021

At about 2pm UTC, Lloyds changed its message to say that things were all up and running again.

Internet Banking is now back to normal. We're sorry if you had any issues logging on today.

— Lloyds Bank (@LloydsBank) July 19, 2021

And despite requests for a more detailed response that might provide added assurance to customers, a spokesperson told us: "Customers can now log in through their app and on internet banking as normal. We're sorry some of our customers had issues with this earlier today."

So that's ok then. ®