Customer-centric cloud provisioning

Perceiving your business' IT as an asset, not a liability

Published November 2013

Most businesses today are completely dependent on IT. Yet most IT organizations cannot articulate their costs and benefits in terms of business value. Instead of asking what cloud means to you, think about what cloud means to your customers: self-service, flexible, efficient, and reliable shared infrastructure serving up on-demand services with a clearly defined cost structure. Understanding your customers and these expectations are key in understanding how to deliver on them.

This document discusses how self-service cloud provisioning can serve as a pragmatic customer-centric approach for managing the proliferation of public and private clouds. It discusses customer expectations, critical success factors, and key metrics required for a successful implementation of such an offering.