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Three ways to transform IT so CIOs can lead the way

From chaos to service automation

Published November 2013

Today IT is more than the custodian of technology, and keeping up with business demands has become incredibly difficult. As a result, “no” is all too often the response to new business requests. When most CIOs come to the job, they quickly realize why their predecessors left (or were shown the exit door). They face a landscape of fragmented, complex systems—and if they’re not fragmented, they’re redundant.

Service now discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise. By applying these concepts, IT departments at major enterprises are changing the way they engage with their business peers.